FAQs

faqs

Can I exchange my tickets?

It is not possible, in our system, to change a ticket purchase once it is made.  However, if you need to exchange tickets, contact our ticket representative by e-mail at tickets@portlandensign.org or phone at (503) 974-4339 to have your tickets exchanged.

Will there be a refund if they decide that the weather is too bad to go to the show?

If a show is cancelled, you will receive a refund for your ticket purchase.  However, we have never had to cancel a show.

If I can’t use my tickets, can I get a refund?

Unfortunately, we cannot refund ticket purchases if for some reason you aren’t able to attend.  If you purchase tickets and cannot use them, we recommend giving them or selling them to someone you know that will use them.

How do I get my tickets?

When you make your ticket purchase, a ticket representative will mail your tickets to you in an envelope with our logo, address and the words “Concert Tickets Enclosed” on the envelope.  You should receive your tickets within 10 days of your purchase.  If you do not receive your tickets, please call (503) 974-4339 for assistance.  Tickets purchased only 10 days before a concert will be held in the box office at Will Call.  You’ll need to pick them up prior to the concert.

I need a wheelchair accessible seat – how can I get one?

Please purchase tickets like normal, and contact the call center to arrange a wheelchair accessible seat at (503) 974-4339 or e-mailing them at tickets@PortlandEnsign.org.

When will the presale begin, and how do I sign up to be notified of the presale information?

Ticket presale usually begins about 3 to 4 months prior to the concert.  If you’d like to get information about the presale, you can sign up for notification e-mails about upcoming concerts and events at PortlandEnsign.org through the newsletter link.  Ticket information is also posted on our Facebook page.

Can I bring my nursing baby or young child?

Because of the length of the program, it is not recommended that you bring any child under the age of 6.

Is there an intermission?

There is a 15-minute intermission approximately 45 minutes to 1 hour into the concert.

Do you offer hearing assistance devices at any of your concerts?

Unfortunately, we do not offer hearing assistance devices at the concerts.

How long is the Concert?

Concerts are approximately 90 minutes to 2 hours.

Why do your performance locations change?

Because of the size of our organization, there are not many venues or auditoriums in the Portland metro area that can fit our choir and orchestra on a stage. We do our best to find a venue that will fit the size of our group, fit the size of the audience that is projected to attend, fit within our budget to keep our ticket prices as low as possible, and are available on dates of scheduled performances.